Privacy Policy – How shbwr Protects Your Data

1. Introduction

At shbwr, we understand that privacy is important to you. When you register an account, make a deposit in PKR, place a bet on cricket or PSL, or interact with any part of the shbwr platform, you are sharing personal information with us. This Privacy Policy explains exactly what we do with that information, how we protect it, and what choices you have.

We have written this policy in plain language because we believe you deserve to understand it — not just lawyers. If you have questions about anything in this document, our support team is available to help clarify.

By registering on shbwr or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy. This policy should be read alongside our Terms and Conditions, which govern the overall use of the platform.

2. What Data We Collect

We collect different categories of personal data depending on how you interact with shbwr. Here is a full breakdown:

Registration and Account Data

When you sign up for a shbwr account, we collect your full name, date of birth, email address, mobile number, and login credentials. This information is necessary to create and manage your account, verify your identity, and ensure the platform is only used by eligible adults (18+).

Identity Verification Data

To comply with anti-money laundering and fraud prevention obligations, we may ask you to submit a copy of your CNIC, proof of address, or a selfie with your identity document. This data is used solely for verification purposes and is stored securely.

Financial and Transaction Data

We record all deposits and withdrawals processed through your account. This includes transaction amounts in PKR, timestamps, payment method references (such as JazzCash or Easypaisa transaction IDs), and your account balance history. We do not store your full card numbers or mobile banking PINs.

Betting and Gaming Activity

We log all bets placed, games played, outcomes, and session activity. This data is used to settle bets correctly, resolve disputes, and deliver relevant promotions. It also helps us identify patterns that may indicate problem gambling so we can reach out with responsible gaming tools.

Device and Technical Data

When you access shbwr via a browser or the mobile app, we automatically collect your IP address, device type, operating system, browser version, and session duration. This data helps us detect suspicious logins and keep your account secure.

Communications Data

If you contact our support team, we retain a record of that conversation — whether it took place via email, live chat, or another channel. This allows us to follow up on open issues and improve our customer service quality.

3. How We Use Your Data

We use the personal data we collect only for legitimate, clearly defined purposes. These include:

• Operating your account: managing your balance, processing deposits and withdrawals in PKR, and keeping a record of your activity on the platform.
• Identity and age verification: confirming you are who you say you are and that you meet the 18+ age requirement before you can bet or play.
• Customer support: responding to queries, resolving disputes over bet settlements, and following up on payment issues.
• Fraud prevention and security: monitoring for suspicious account activity, unauthorised logins, and patterns consistent with money laundering or abuse of bonuses.
• Personalised promotions: sending you relevant bonus offers, cricket or PSL-related promotions, and other platform updates — only if you have opted in to marketing communications.
• Platform improvement: analysing usage patterns to improve the betting experience, fix bugs, and optimise the performance of the shbwr app and website.
• Responsible gaming monitoring: identifying users who may be at risk of problem gambling, so we can provide appropriate tools and reminders.

We do not use your data to make automated decisions that significantly affect you without giving you an opportunity to seek a human review. If you believe a decision has been made about your account purely through automated processing and you want it reviewed, contact our support team.

4. When We Share Your Data

shbwr does not sell your personal information to any third party. We share data only in the following limited circumstances:

• Payment processors: We share the minimum necessary transaction information with payment providers such as JazzCash, Easypaisa, Raast, and banking partners to process your deposits and withdrawals.
• Game software providers: Third-party game suppliers who power our Game Lobby, Live Casino, and Fish Games sections may receive anonymised session data to operate their games correctly.
• Identity verification services: Where we use a third-party KYC (Know Your Customer) provider to verify your CNIC or documents, that provider will receive the relevant identity data under strict confidentiality terms.
• Legal obligations: We may disclose your data to competent authorities if we are legally required to do so, for example in response to a valid court order or an investigation into financial crime.
• Business transfers: If shbwr undergoes a merger or acquisition, your data may be transferred to the new entity, subject to the same privacy protections described in this policy.

5. Payment Data & Security

All financial transactions on shbwr are processed in PKR through certified payment gateways. When you make a deposit or withdrawal via JazzCash, Easypaisa, Raast, bank transfer, or card, your payment credentials are handled directly by the payment provider. shbwr does not see or store your mobile banking PIN, full card number, or CVV.

For card payments, we use a tokenisation system where your card details are replaced with a secure token. This token is used for future transactions without exposing your actual card information. The token is stored securely and can only be used within the shbwr platform.

All data transmitted between your device and our servers is protected by TLS (Transport Layer Security) encryption. Our servers are hosted in secure data centres with restricted physical and electronic access.

6. Cookies and Tracking

shbwr uses cookies and similar tracking technologies to make the platform function correctly and improve your experience. Cookies are small text files stored on your device when you visit our website or use the app.

Types of Cookies We Use

• Essential cookies: Required for core platform functions such as keeping you logged in, remembering your session, and processing transactions. These cannot be disabled.
• Analytics cookies: Help us understand how users interact with shbwr — for example, which pages are most visited or where users drop off. We use this data to improve the platform. These are anonymised where possible.
• Preference cookies: Remember your settings, such as language preferences and display options, so you do not have to reset them each visit.
• Marketing cookies: Used to deliver relevant promotional content based on your activity. These are only active if you have opted in to marketing communications.

You can manage or disable non-essential cookies through your browser settings at any time. Note that disabling essential cookies may affect the functionality of the platform.

7. How Long We Keep Your Data

We retain your personal data for as long as your account is active and for a reasonable period afterwards, in line with our legal and operational obligations. Specific retention periods include:

• Account data: Retained for the lifetime of your account and for a period of up to 5 years after account closure, to comply with financial record-keeping requirements.
• Transaction records: PKR deposit and withdrawal records are retained for a minimum of 5 years to satisfy anti-money laundering obligations.
• Betting and gaming history: Retained for up to 3 years after your last session for dispute resolution and audit purposes.
• Identity verification documents: Retained for the duration of the account relationship and for up to 5 years following closure.
• Support communications: Retained for up to 2 years after the conversation is closed.

Once data is no longer required for its stated purpose and no legal retention obligation applies, it is securely deleted or anonymised.

8. Your Rights

As a shbwr user, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team with your account username and a description of your request:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Ask us to correct any inaccurate or incomplete data on your account.
• Right to Erasure: Request deletion of your personal data where it is no longer necessary for the purpose it was collected, subject to our legal retention obligations.
• Right to Restriction: Ask us to limit how we process your data while a dispute or correction request is being investigated.
• Right to Object: Object to us using your data for direct marketing. You can also unsubscribe from promotional emails at any time via the link in those emails.
• Right to Data Portability: Request that we provide your data in a structured, commonly used format so you can transfer it to another service.

We will respond to all verified data rights requests within a reasonable period. In some cases, we may need to ask for additional information to confirm your identity before we can process the request.

9. Children and Underage Users

shbwr is strictly an 18+ platform. We do not knowingly collect personal data from anyone under the age of 18. If we discover that a user has provided false age information during registration and is in fact under 18, we will immediately close the account, return any real-money deposits, and delete all associated personal data.

Parents and guardians who believe their child may have accessed or registered on shbwr should contact our support team immediately. We take underage access seriously and will act on any such report without delay.

10. Updates to This Policy

shbwr may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or the services we offer. When we make changes, the updated policy will be published on this page with a new "Last Updated" date at the top.

For significant changes that affect how we use your personal data, we will make a reasonable effort to notify you — for example by sending a notification to the email address on your account. We encourage you to review this policy periodically to stay informed about how your information is protected.

Your continued use of shbwr after an updated policy is published constitutes your acceptance of the changes. If you disagree with the updated policy, you should stop using the platform and contact us to close your account.

11. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a privacy concern, please get in touch with our support team. You can find our contact email address in the footer of this page.

Please include your registered account username and a clear description of your query or request. For data rights requests, we may ask you to verify your identity before we can process the request. We are committed to responding to all privacy-related queries promptly and transparently.